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 Post subject: missing RB on "my account" graph
PostPosted: Thu Jul 21, 2011 12:54 am 
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Joined: Mon May 09, 2011 2:04 pm
Posts: 690
Location: Connecticut, USA
hey guys on my graph that shows daily MGR i havent shown any rakeback since the 15th. i got paid forit, so its not a biggie, its just not showing up in my graph in monthly stats


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 Post subject: Re: missing RB on "my account" graph
PostPosted: Fri Jul 29, 2011 1:35 am 
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Joined: Fri Jan 18, 2008 6:32 pm
Posts: 679
Location: Minneapolis
Stats might just be a little behind the reporting. It rectified now?


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 Post subject: Re: missing RB on "my account" graph
PostPosted: Fri Jul 29, 2011 9:27 am 
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Joined: Mon May 09, 2011 2:04 pm
Posts: 690
Location: Connecticut, USA
nope. those dates are still blank. im not sure how to post a screen shot but between 7/14-7/18 theres about 2.50 MGR missing and between 7/21-7/23 theres about 1.40 MGR missing


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 Post subject: Re: missing RB on "my account" graph
PostPosted: Sat Jul 30, 2011 6:21 pm 
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Joined: Mon May 09, 2011 2:04 pm
Posts: 690
Location: Connecticut, USA
theres a few more holes now too...any word hatfield?


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 Post subject: Re: missing RB on "my account" graph
PostPosted: Sun Jul 31, 2011 12:28 am 
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Joined: Fri Jan 18, 2008 6:32 pm
Posts: 679
Location: Minneapolis
Open up a support ticket and we'll try to chase things down from our side.


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 Post subject: Re: missing RB on "my account" graph
PostPosted: Mon Aug 01, 2011 11:17 am 
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Joined: Fri Jan 11, 2008 6:10 pm
Posts: 1143
Location: Saint Paul, MN
Any word back from support on the site yet? We can kick their **** if they aren't handling the problem, but they are the first place to go because that support ticket will go right to the software guys who can look into the back end and see where the issue is.


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